FAQ

DO YOU HAVE A STORE I CAN VISIT?

www.vitanova-shop.com is exclusively online!

WHAT I HAVE TO DO WHEN I NEED YOUR SUPPORT?

please contact us at:

Email: DressUpOnline00@gmail.com

and we will assist you shortly.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?

Please refer to our Shipping page for full details and information on shipping.

I DIDN’T RECEIVE AN ORDER OR SHIPPING CONFIRMATION. WHAT SHOULD I DO?

We’re sorry to hear that. It’s possible the email has gone to your junk folder or maybe we have an incorrect email address for you. If this happens, please contact us straight away so we can verify whether the order has been placed and resend your confirmation.

I RECEIVED AN INCORRECT OR DAMAGED ITEM--WHAT SHOULD I DO?

Oh no! We are so sorry to hear about that, but happy to help. Please contact us so that we may send you a new item or offer credit for your purchase.

How long will it take to receive my order?

Once you place your order, please allow 1-3 business days for processing of your order. Then after this: additional 10-21 business days for delivery.

Do I get a tracking number after I order?

Yes! All orders include tracking numbers. It will automatically be sent to your email you have provided us with. Please follow our above question to see when they will be actually shipped out.

Will you email me when my order is shipped out?

Sure. you will get a confirmation email when you have placed your order, and another email when your order is on it's way!

How can I pay?

We accept Credit Cards payments.

I ordered more than 1 item, why did I receive 1?

When you order multiple items at a time some may be shipped separately from one of our multiple warehouses. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will eventually get to you!

Can I refund or exchange my order?

Refunds are only permissible if the product is defective on arrival. You have 24 hours from the time you receive the package to file for a refund due to damaged merchandise.

Taxes & Duties:

We are not responsible for international taxes, duties or customs fees, that is the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded.