Refund policy
Our returns window is set to 30 days. To increase safety standards, received returns will be quarantined at our shipping facility for 3 days before they are processed. Please allow at least 6 business days for your return to be processed by our team. Refunds will appear back to the original payment within 7 business days depending on your bank's clearance times.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Returns Information
● Items can be returned within 30 days of delivery for exchange, gift card or refund. This includes sale items.
● Items must be received in original condition - unworn, unwashed, with all tags still attached.
● For hygienic reasons, we do not accept returns for cosmetics, earrings, undergarments, and beauty tools (including makeup brushes, sponges, and hair tools).
● All swimwear returns must have their hygiene seal intact.
● We process all returns within 6 business days of receiving your items. We will send you an email with the details of your processed return.
● Please email dressuponline00@gmail.com if you believe your product is damaged or faulty. We will treat this with the highest of priority.
● If you have paid original postage to receive your order and a return is made then this is non-refundable.
● If you have not received your return label, please wait 24 hours before reaching out to our Customer Experience team.
The following information is needed as evidence for us to process your request. If this information is not provided without prior agreement, the return will not be processed:
1) Order number
2) Your email address you used to order
3) Return shipment tracking number
4) Reasons for return
.To start a return, you can contact us at dressuponline00@gmail.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
● Refunds are now offered on all orders. Simply opt for the refund when booking your return.
● We'll deduct $5.95 from the refund for use of our return shipping label.
● Depending on your payment method, funds may take up to 7 business days to post to your account.
● All refunds will be processed back to the original payment method used to place the order.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dressuponline00@gmail.com.